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Home » Telehealth Updates and links regarding COVID-19

Telehealth Updates and links regarding COVID-19

Daily case and situation updates from the Department of Health

Daily reports on COVID-19 case numbers and the current situation in Australia and overseas.


COVID-19 and World Federation of Occupational Therapy

Minimum Education Standards statement: https://www.wfot.org/news/2020/covid-19-and-wfot-minimum-education-standards-statement

WFOT has additional resources to assist occupational therapists and others providing services during this pandemic. The following are available from the WFOT Resources.

Position Statement:Occupational Therapy in Disaster Risk Reduction

Position Statement: Occupational Therapy in Disaster Preparedness and Response

Publication: WFOT Guide for Occupational Therapy First Responders to Disasters and Trauma

WFOT has established a dedicated free online forum for educators to share and discuss alternative teaching and learning strategies in relation to the COVID-19 pandemic. Available on the Occupational Therapy International Online Network (OTION): https://wfot.link/covid19educators

For a limited time WFOT Individual Members can access the Disaster Management for Occupational Therapists online course free of charge. For more information about the course and how to enrol visit https://www.wfot.org/resources/disaster-management-for-occupational-therapists


National Disability Service WA – NDIS and COVID-19 Support

NDIS Providers: https://waota.com.au/uncategorised/new-measures-to-support-ndis-providers-through-covid-19/

National Disability Service – Our team are here to help and is taking on the function of COVID-19 Sector Support.  We are happy to provide support for those delivering disability support via phone or email. You can contact the team on the details below:

Email-   [email protected]


Danielle 08 92089821

Melanie 08 9208 9857

Leslie 08 9208 9840


Australasian Telehealth Society

Do you need guidance on getting started with telehealth  – https://www.aths.org.au/covid-19-telehealth-guides/


COVID-19 infection control training. Allied Health Professions Australia recommends that all allied health professionals complete the Department of Health’s



COVID-19 Webinar Update for Allied Health Professionals  Thursday 2 April 2020

Webinar Link: https://publish.viostream.com/app/s-n3w95ri?utm_source=All+Members%2C+Associates%2C+Affiliates+and+Subscribers&utm_campaign=934144cb9c-EMAIL_CAMPAIGN_2020-04-01_COPY_01&utm_medium=email&utm_term=0_96e42de7dd-934144cb9c-427188297

Notes taken from webinar update:

1.       Flu vaccine will be rolled out steadily starting now and is important for health workers to get vaccinated. Best to ring ahead to make sure there is one available and make an appointment. Usual work places such as hospitals may or may not be offering it to their staff, so best to check. Its free for pregnant women, > 65 years, 6 months – 6 years and anyone with a chronic disease

2.       Telehealth for AHP’s for patients eligible through Medicare (such as EPC patients) is Bulk Bill only at the moment, BUT they are working on changing that as soon as possible in recognition of the small amount payable for services, as it’s a complex process involving change of legislation etc. They say they will be making changes over the next few days hopefully.

3.       Private Health Insurance – they will be talking to them today to rebate on telehealth and will have it on their website soon

4.       Older / at risk employees in Healthcare ( > 60 + and immune suppressed etc ) – should not work face to face but work via Telehealth if possible

5.       Reiterated Allied Health is an ESSENTIAL SERVICE

6.       Face to face appointments – you as the treating therapist and patient must both be WELL. Consider if appointments can be done face to face as the Initial, and then move to Telehealth as appropriate

7.       Student placements – nurses and doctors are going ahead with some restrictions – currently working with Deans of Universities on this. Suggest you contact the relevant University to find out about plans for placements for OT students

8.       Mental Health important,  continue to provide as an essential service


Updates to Bulk Billed MBS Telehealth Services – Covid-19

Updates to MBS Care Plans for Chronic Disease Management (which includes OT services- our usual code is the 10958 for the EPC  Medicare Rebate, there are also OT services that relate to paediatrics, eating disorders, mental health etc) to include Telehealth Consultations. There are new codes for those specifically and at this stage it is until 30th September 2020.

It does specify that all services must be ‘bulk-billed’ which means payments are claimed and made direct to the provider (and needs to be at the consent of the patient), and NO additional charge can be made to the patient. There are other rules that apply, so please check relevant information pages and links to see how this applies to your practice.

COVID-19 Bulk-billed MBS telehealth Services – Allied Health 310320


Allied Health CDM services (all 13 items)

10950, 10951, 10952, 10953, 10954, 10956, 10958, 10960, 10962, 10964, 10966, 10968, 10970


Covid-19 National Health Plan – Primary Care – Bulk Billed MBS Telehealth Services



World Federation of Occupational Therapists’ (WFOT) position on the use of telehealth for the delivery of occupational therapy services.


Occupational therapy services provided via telehealth should meet the same standards of care as services delivered in-person and comply with all jurisdictional, institutional, and professional regulations and policies governing the practice of occupational therapy.


Mental Health Support

  • Australian Psychological Society: tips for coping with coronavirus anxiety
  • Beyond Blue: 1300 22 4636, providing support and information on anxiety, depression and suicide
  • Government of Western Australia: looking after your mental health during the COVID-19 pandemic
  • Headspace: How to cope with stress related to Novel Coronavirus
  • Kids Helpline: Are you worried about novel coronavirus (COVID-19)?
  • Life in Mind: Coronavirus (COVID-19) mental health support resources for suicide prevention community and people looking for information about suicide
  • Lifeline: 13 11 14  has a  24 hour crisis support and suicide prevention services
  • MensLine Australia: 1300 78 99 78 online and telephone counselling service for men with emotional health and relationship concerns
  • Phoenix Australia: Coronavirus (COVID-19) mental health resources
  • ReachOut resources to help manage wellbeing


Stay Informed

Download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join our WhatsApp channel on iOS or Android.


Covid-19 Clinics in WA



West Australian Government Pandemic Plan

View the updated Western Australia Government Pandemic Plan that outlines the WA Government’s whole of government plan for protecting the community and minimising the impact of a pandemic on Western Australia.



WA Health – Resources (various links)



Government Update for Allied Health: Re Covid-19 “Primary Care and Allied Health Professionals” Presented by Medical Advisors for Allied Health – Professor Michael Kidd AM and Dr Andrew Singer, Department of Health, 26th March 2020:

Government update re Covid 19

Session was recorded and can be viewed at https://publish.viostream.com/app/s-n3tuxsb


Expansion of Telehealth 



Health updates



Measures to support senior Australians and those who care for them




Information for families and residence on restricted visits


WorkCover WA



Australian Health Sector Emergency Response Plan