DIFFICULT CONVERSATIONS AND PRACTICAL SUPERVISION FOR STAFF INVOLVING DEBRIEFING – DR MARGARET POTTER – FRIDAY 7TH JUNE 2019

PLEASE NOTE THIS COURSE IS NOW FULLY BOOKED. IF YOU WISH TO BE ADDED TO A WAITLIST IN CASE OF A

CANCELLATION. PLEASE ADVISE OUR PD CO-ORDINATOR CAROLYN ON C.EARLE@BIGPOND.COM

We are delighted to present this innovative workshop on “Difficult conversations and practical supervision for staff involving debriefing” by Dr Margaret Potter.

Dr Margaret Potter is an education consultant, health professional and internationally certified coach with more than 20 years of experience working with individuals, groups and organisations to optimise communication, teamwork and workplace-based performance. Margaret is a sought after presenter who will engage, inform and entertain participants with a “hands on” approach.

Background

Having a difficult conversation, be it with a patient/client, student or colleague is challenging for any health professional. When is a good time? How should you approach the situation? If the conversation triggers a bad response what should you do?

The desire to maintain a cordial and respectful relationship, while still seeking to address matters of concern requires assertion, diplomacy and mediation skills. If an individual is not confident in their ability to have a difficult conversation, he/she may avoid it or be ineffectual in their attempts, which can ultimately result in an escalation of the problem.

This workshop will focus on assisting you to improve your communication and professional supervision skills, particularly in potential conflict situations.

Intended outcomes: In this workshop we will:

• Explore the power dynamic in relationships
• Discuss the key elements of effective feedback
• Examine a coach approach to debriefing
• Apply the skills learnt in role play situations
• Increase your confidence to manage difficult conversations

Structure

An experiential session involving:

• Facilitated discussion
• Role play activities
• Cooperative learning

Date Friday 7th June 2019
Time 13:00 – 17:00 course
Venue Pagoda Ballroom, Pagoda Resort, 112 Melville Parade, Como
Cost

Early bird before 7/5/19

• Member $100
• Rural/ remote member $75
• Non-members $187.50
• Student $50

Standard rate after 7/5/19

• Member $125
• Rural/ remote member $92.50
• Non-members $187.50
• Student $65

Refreshments Afternoon Tea included

PLEASE NOTE THIS COURSE IS NOW FULLY BOOKED. IF YOU WISH TO BE ADDED TO A WAITLIST IN CASE OF A

CANCELLATION. PLEASE ADVISE OUR PD CO-ORDINATOR CAROLYN ON C.EARLE@BIGPOND.COM

If you prefer to book offline, you can use the form below:
PD-registration-form-2019